East Sussex Fire & Rescue Service is currently experiencing a significant period of change, and the Information Management Department (IMD) are seeking candidates who can take the initiative and help support the organisation through this transition. Focusing on supporting the organisation’s day to day business, this role will at the same time help support IMD to reinvent our service delivery model for tomorrow.

As a result of the above, an exciting opportunity has arisen in the Information Management Department for 3 Operations Engineers to join the team.  Acting as IMD’s main technical support and project resource, you will be responsible for day to day administration, management of key back office business systems, and fire appliance mobilisation infrastructure. Working under the direction of the Infrastructure Services Manager, you will take your work from our ITIL compliant service desk and work on any number of technical issues ranging from desktop, server, network, mobilization and software. You will have had experience working in an IT support team, and will have the initiative to go looking for problems and solutions using your broad background in technology as a base to launch your investigations and analysis.

This role requires the post holder to demonstrate :

• Excellent technical skills that cover ESFRS IT estate and with an analytical mind that will seek solutions in a tenacious manner • An eye for detail ensuring the effective administration, support and operation of ESFRS ICT infrastructure • Excellent communication and customer skills over the phone, via email and face to face • Fantastic team player who goes to lengths to help and support colleagues in investigation and co-ordination of remedial action in response to disruptions to the delivery of services • Document processes and technology related information using written text or via diagrams • Partake in the On Call rota to provide 24hr support to Fire Service appliance mobilization

The successful candidate will be educated to GCSE level or equivalent, and be fully conversant in most of the ESFRS technology areas. You must be self-motivated and open to change while IMD undergoes fundamental reinvention.  You will be keen to be part of this reinvention now and going forward. 

Closing date: Noon, Friday 6 March 2015  Interviews: Wednesday 8 April and Thursday 9 April 2015

Location: Service Headquarters, Eastbourne Hours per week: 37 Working pattern: 52 Weeks, full-time Annual salary: 26,539 – 31,160 per annum (starting at the lowest point within this salary range) + 17.5% On Call Allowance