Contact Centre Advisor
Eastbourne
£16,800

Our client, a vital community organisation in Eastbourne, is seeking Contact Centre Advisors for their call centre. This is a great opportunity to work for a leading employer in the South and enjoy a rewarding career while providing excellent customer care to local residents.



The key responsibilities are to:

* Respond to calls in accordance with policy and procedures, quickly evaluating the needs of callers and providing advice and assistance as appropriate in the circumstances.
* Respond to telephone enquiries from members of the public, other agencies (e.g. health and social services) customers, colleagues and suppliers.
* Recognise the urgency of each call and respond accordingly.
* Update customer records immediately on receipt of new information.
* Record all incidents and events for handover at end of shift.



The ideal candidate will fulfil the following:

* English GSCE level at grade C or above (or international equivalent)
* Numerate and literate
* Willingness to participate in all training programmes relevant to the role
* Good IT skills
* Energetic, caring and independent person with a flexible approach who is able to respond calmly and effectively in emergency situations
* Friendly and reassuring telephone manner, good communications and customer service skills.
* Customer care experience is desirable, but not essential
* Commitment to Equal Opportunities in service delivery and to giving a quality service/customer care
* Able to learn new things quickly
* Team worker
* Able to work shifts over a 24 hour period, including some weekends



If you are interested in this fantastic opportunity, please apply today. For more information ring Chloe on[please apply by clicking on the blue button on this web page] or email [please apply by clicking on the blue button on this web page]