As a Customer Caseworker you will be at the heart of the council’s business. You will be a member of a multi-skilled case management and administration team that drives work forward to deliver fast and high quality customer service. 

• You will be managing a wide range of applications, cases and reports, such as licensing, as well as dealing with complaints, permissions and undertaking inspections and follow-up actions as required.
• You will gather and analyse customer feedback and consultation data and ensure the highest levels of data quality at all times.
• You will be supporting and encouraging customers to use our 24/7 digital channels, resulting in a faster, simpler and more responsive customer journey.

To be a successful in this role you will be proactive and well organised, with a strong customer focus and good communication and IT skills. You will have experience of validating and processing applications and service requests and working to deadlines. Accuracy, attention to detail and the ability to use your initiative and work within a team are essential.