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This role provides an efficient and effective ICT support service to schools and other partnerships on behalf of the County Council through high level technical ICT support. The role performs a 2nd level support function and also provides mentoring of junior colleagues. The role oversees the provision of technical support at a regional level of the county through direct contact with Local Support Technicians, the Senior Project Support Officer and the Local Support Manager. The role also provides direct technical support to the Service Desk and the Service Desk and Training Manager. The role reports directly to the Service Desk Consultant (Operations Control).
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