First impressions really do count and you'll be the one making them

We are looking for a Front Desk Assistant Manager to help manage our friendly and professional team in providing a  warm welcome to our guests, checking them in and out of their rooms, and informing them of all that the Estate has to offer. 

You'll be responsible for the day to day management of the front desk functions in the absence of the Front Desk Manager.  Excellent communication skills are essential, as you lead and inspire our Front Desk Team, ensuring all customer touch points are fresh, impactful and engaging. We want our customers to feel that we have been expecting them.

What you'll have:

• Experience of Front Desk operations
• Fluency in spoken and written English
• Experience of working in a customer facing role, ideally within the leisure or hospitality industry
• Experience in Using Protel or similar hotel management system is desirable
• Proficient IT skills, including Microsoft Office
• Ability to work under pressure and assist in managing a team

• Please view the Assistant Front Desk Manager May 2025 document